Natural Fulvic Vitality – Terms & Conditions

1. Overview

These Terms & Conditions apply to all purchases made through the Natural Fulvic Vitality website. By placing an order, you agree to these terms in full.

We reserve the right to update or amend these Terms & Conditions at any time.

2. Product Information

All products are sold as complementary animal wellness supplements. They are not pharmaceutical medicines and are not intended to diagnose, treat, cure, or prevent any disease.

Customers are responsible for ensuring the suitability of products for their animals.

3. Orders and Contract

A contract between us is formed once payment has been received and your order has been dispatched.

We reserve the right to refuse or cancel any order at our discretion.

4. Shipping and Delivery

We aim to dispatch all orders promptly, however delivery times are estimates only and not guaranteed.

Once an order has been dispatched, responsibility for the shipment transfers to the courier service.

We are not liable for delays caused by postal services, courier issues, or customs clearance processes.

5. International Shipping and Customs

For international orders, the customer is the importer of record and is responsible for complying with all local import regulations.

We are not responsible for:

• Customs delays or inspections
• Seizure or rejection of goods by customs authorities
• Import duties, taxes, or additional charges
• Requirements for documentation or certification in the destination country

Any customs decisions are made by the relevant authorities and are outside of our control.

6. Returns and Refunds

We accept returns in accordance with UK consumer law where applicable.

To qualify for a refund:

• Items must be returned to us
• Items must be in resaleable condition
• Returns must be authorised where applicable

Refunds do not include shipping costs once an order has been dispatched.

Refunds for international orders will only be processed once goods have been returned and received.

7. Shipping Costs

Shipping costs are non-refundable once an order has been dispatched, as the shipping service is considered fulfilled at the point of dispatch.

8. Customer Responsibility

Customers are responsible for:

• Providing accurate delivery information
• Ensuring products comply with import regulations in their country
• Understanding any restrictions that may apply to supplements or animal products

9. Limitation of Liability

We are not liable for indirect losses, including but not limited to:

• Customs delays or refusals
• Loss of income or business interruption
• Third-party courier delays or failures

Our liability is limited to the value of the goods purchased.

10. Refund Disputes and Chargebacks

If a dispute or chargeback is raised, we will provide evidence of dispatch, tracking, and communication.

We reserve the right to contest any chargeback where goods have been shipped in accordance with the order.

11. Contact Information

For any queries regarding these Terms & Conditions, please contact us via the details provided on the website.

End of Terms